Delivery Services

📦 Simplified Shipping Options – Deliveries Across the UK

We have simplified our shipping options, using high‑quality couriers - DPD and Royal Mail.  

📮 General Deliveries to the UK

  • Order cut‑off for same‑day dispatch is 2 PM.
  • Once a parcel has been dispatched, we can no longer change the delivery address.
    Please double‑check your address on your order confirmation email, especially if you have used and express pay method!
    We cannot refund orders due to incorrect address details. The Royal Mail address database is the official UK reference.

You must be available to receive your parcel on the delivery day.

We provide the following notifications on email, WhatsApp and the DPD app so that customers and ensure safe receipt.  (Please ensure you leave your phone number and email at checkout to receive notifications)

Tracking info generated

Parcel received by DPD

1 hour delivery timeslot / out for delivery

Deliver driver is close to delivery

Order is delivered.

Food parcels cannot be redirected, and if not delivered within the required timeframe, they must be disposed of by the courier.

Orders containing chilled and frozen goods which are left in a Safe Place and not received personally by the customer, can not be guaranteed against thaw and in this case, no refunds will be given.  

We are unable to refund orders where customers are not available to accept delivery in person, or where an order is left in a safe place.

The official delivery time is 48 hours (2 working days) from dispatch, although the aim is next working day delivery, which is achieved in 99% of cases.

If you do not receive your parcel within 2 days, please contact us.
We cannot refund missing parcels reported after 7 days from dispatch.

Occasionally, delays may occur due to circumstances beyond our control (Force Majeure). In these cases, we will do everything possible to resolve the issue promptly.

Delivery timescales are estimates based on the courier service purchased.
The only guaranteed service is Royal Mail Special Delivery (Guaranteed by 1 PM next day).
Add this option to your cart if required.

Once dispatched, customers can track and manage delivery on the courier’s website or app.
It is usually possible to set a safe place and view a delivery timeslot.

If a customer changes the delivery option directly with the courier, we cannot guarantee the condition of chilled or frozen products and therefore cannot refund.

Orders returned to us due to non‑delivery will incur either a full redelivery charge or a 10% cancellation/restocking fee.
Frozen items are non‑refundable in this situation.

We also deliver to the Channel Islands, Northern Ireland, and the Isle of Man.
For other destinations, please contact us.

Hampers require one extra day of processing time prior to dispatch.

❄️ Chilled and Frozen Food Deliveries

Orders containing chilled or frozen food are dispatched Monday to Thursday only, to ensure products arrive in perfect condition.

For remote locations (offshore and Scotland above Edinburgh), the cut‑off is Wednesday 2 PM.

Highly Recommended: Super Cold Packaging Upgrade

  • Cardboard box with polystyrene lining
  • Additional high capacity Gel ice blocks
  • £3.97 (holds multiple products and reusable for travel/picnics)

Standard Packaging

  • Food‑grade pouch
  • Foil + bubble wrap
  • Ice included
  • Additional insulation and paper to absorb normal condensation
  • Some thawing should be expected
  • We cannot refund or replace ANY products sent with standard packaging due to thawing.

We cannot guarantee the condition of frozen products sent to remote areas of Scotland (inc offshore & above Glasgow/Edinburgh) or Northern Ireland.

We can send frozen food overseas and to remote locations, but no guarantee is offered due to risk of transit and customs delays.
A cold box must be purchased in these cases.

We reserve the right to substitute products with an alternative brand if out of stock. Any price difference will be refunded.

🏖️ Bank Holidays & Weekends

  • We do not dispatch or deliver on Bank Holidays.
  • Chilled and frozen orders are not dispatched the day before a Bank Holiday.
  • A Saturday delivery option is available (excluding remote locations and off shore.)

📦 Other Delivery Scenarios

  • Orders over 25 kg require a bespoke quote.
  • Deliveries to remote UK areas (e.g., above Edinburgh) and offshore locations are not guaranteed next day.
    Delivery depends on the carrier’s service level, which may be Royal Mail (unless Special Delivery is purchased).

🚚 Local Deliveries – RG Postcodes

We now may use couriers for local deliveries.

We reserve the right to deliver locally ourselves when required for operational reasons or faster delivery.

If you urgently need a delivery near Reading, please call us — we may be able to help.

Self‑pickup is available from RG31 6QH.

🌍 Remote Locations

For operational reasons, and for remote/offshore locations, we may use Royal Mail Tracked 24.

We dispatch to remote locations Monday to Wednesday only.

Remote locations have a one day of processing time from the order date.

Chilled and frozen deliveries to remote locations are not guaranteed against partial thaw, even with a Cold box. No refunds can be given in this instance.

Remote Location Postcodes including but not limited to;

AB31–AB56, KA27–KA28, PA20–PA88, PH15–PH50, FK17–FK21, IV, BT, GY, IM, TR21–TR25, PO30–PO41, JE, KW, HS1–HS9, ZE.

Any offshore / island location.

Generally above Edinburgh would be considered remote, for next day delivery.  Please check with us if your order is urgent so we can advise what is possible for you.

💷 Charges & Free Delivery

  • Our subsidised charge is £6.97 for all UK mainland postcodes (excluding remote locations listed above).
  • Free delivery for orders over £90 (mainland UK).

(Some weight limits apply and advised at checkout)

We are always happy to discuss and arrange bespoke delivery services to meet your requirements.